Automation Engineer Service

Automation Engineer Service


Warrington, United Kingdom

Your responsibilities and tasks:

  • To provide Service Support Customers internal and external, in an effective and professional manner.
  • Perform corrective, preventive and predictable maintenance services.
  • Troubleshooting over a range of food/beverage pharma processing equipment and/or complete lines.
  • Carry out programming and Program modifications to existing Equipment and Lines
  • To ensure the correct procedures are followed at all times.
  • Have the full responsibility to perform duties at a customer site or remotely:

Your duties will include:

  • Software creation with good structure and documentation.
  • Changes to existing software on new/pre-existing equipment.
  • Service work (Automation and some minor Mechanical/Electrical is expected).
  • Commissioning Activities.
  • Troubleshooting (Site and Remote).
  • Complete the installation of relevant rebuilding/upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations
  • You will complete a detailed technical report with suitable recommendations in order to ensure customer reliability and confidence in GEA.
  • You will be expected to act as an ambassador for GEA at all times, ensuring and promoting good working relationships with the customer and that GEA’ s reputation is sustained
  • You will be accountable to execute all work in accordance with GEA and Customer safety regulations and requirements.
  • You will be expected to drive GEA customers to upgrade existing machine/plant, in order to maintain the highest grade of efficiency and performance guarantees.
  • Be Prepared for frequent travels throughout the UK (approx. 50% of the time) and, being part of a wider GEA Service Organization, you might also be required to travel abroad.
  • Participate in the out of hours support team rota.

Responsible for: Ensuring all queries are dealt with in a timely and professional manner, whilst adhering to GEA procedures for customer vetting, quoting and the production of invoices and maintenance contracts. Provide general administrative support to the Service Business Unit as required.

Your profile and qualifications:

Job Knowledge, Skills & Experience

The preferred job holder will match the following requirements:

  • Background in Beverage/Dairy/Pharmaceutical/Food/Chemical industry.
  • Have a good working knowledge of Company Systems to carry out duties required.
  • You are fluent in English, both written and spoken.
  • Have a technical education in Software, Electric and Electronic Engineering (completed courses etc).
  • Have good interpersonal, communication and team working skills.
  • Have spent a minimum of 5 year providing Automation Support on installation, commissioning and servicing of equipment and/or processing lines., preferably in the food, chemical or pharmaceutical applications.
  • You will have developed specific competences in Automation with special regard to HMI interface, OP panels, PLC programming and fault finding and Electrical Engineering with a good knowledge on Electrical Panels, MCC, Process instrumentation and electrical installation, mainly oriented to the troubleshooting and fault findings.
  • Possess a “problem solving” approach, you are methodical and efficient.
  • Have a flexible approach and availability to work in the weekends and overnight, if requested.
  • Customer satisfaction is your key priority.
  • Technical Degree or Certification in an Engineering or related discipline or equivalent skills and experience
  • A high level of understanding of Automation systems such as Instrumentation, Drives, Industrial Networking, PLC and SCADA programming software and preferably virtualisation and emerging technologies.
  • Ability to handle multiple stakeholders with a customer focused mindset
  • A valid driver’s license
  • Minimum of 2 years’ experience working in an Automation/Service environment.
  • IT literate with good keyboard skills.

GEA look for the following key competencies in all employees:


  • Planning and organisation: Organises work, sets priorities and determines resource requirements; determines necessary sequence of activities needed to achieve goals; plans and organises their tasks and/or team tasks effectively to ensure that work is completed on time and to the required standard.
  • Quality orientation: Monitors and checks work to meet quality standards; demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy.
  • Action oriented: Sets high standards and well defined, realistic goals for one’s self; displays a high level of effort and commitment towards completing assignments in a timely manner; seeks to make their time as productive as possible; shows a willingness to work flexible when required by the needs of business.
  • Stress tolerance: Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and the organisation.
  • Communication: Communicates information, ideas and problems in a clear, relevant manner and ensures that the message is understood by the receiver. Ability to understand complex information and to maintain the integrity of the message when passing it on to another party. Asks questions and/or gives response to ensure that the message is clearly understood. Utilises a range of media to maximise the impact of the message.
  • Team work: Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate and shares credit for team accomplishments.
  • Accuracy: Manages the workload of themselves and/or others to ensure that it is fit for purpose and free of error; creates high levels of accuracy and makes sure that smaller or apparently less significant (but important) requirements and details are considered.
  • Customer Focus: Makes customers and their needs a high priority focus of one’s actions; shows interest in and understanding of needs and expectations of internal and external customers; establishes and maintains effective relationships; meets or exceeds customer expectations, keeping organisational policies in mind.
  • Technical & professional knowledge & skills: Possesses, acquires, and maintains the technical/professional expertise required to perform tasks effectively and to create client/customer/stakeholder solutions. Technical/professional expertise is demonstrated through problem solving, applying professional judgment, and competent performance.
  • Adaptability: Adapts well to changes in assignments and priorities; adapts behaviour or work methods in response to new information, changing conditions or unexpected obstacles; approaches change positively and adjusts behaviours accordingly.
  • Responsibility: Takes ownership of the work, assignments and work-related issues; does not ignore issues which are of importance to themselves, the team, department and/or organisation. Takes ownership of successes and mistakes: 
  • Initiative: Takes actions without being asked or required to; achieves goals beyond job requirements; being proactive; taking prompt action to accomplish objectives.

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© EuroJobsites 2020

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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